I was wondering if any of you guys could help here.
I have a BT line and my broadband is working although at about a 5th of the usual speed but I cannot receive calls or make calls.

I thought maybe a wire had come loose or the box itself got damaged so I went out and bought a new master socket and a krone tool but still the same thing happens.

When the phone rings I pick it up but it still rings at the other end.I tested this with my mobile and could hear it.

I contacted BT and they are quoting me £119 for a callout and £90 an hour to fix it.

Don't know how the fuck they can justify this and I dont want to give them the satisfaction if its something that can be easily fixed.

I on't know what has happened as its been fine for years.

Please help me out if you can.
Thanks in advance

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Did you check your adsl filter?

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yeah checked the filters.
Plugging a phone directly in still gives same results.Phone line just not working.
Tried different phone too.
Tried googling it and found out it could be the exchange.
Its a pain in the arse I tell you

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Do you have a dialling tone ?

Had the same sort of problem last week , with virgin media though. Turned out they came to fit a phone line for my neighbour and fucked mine up.

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snoochie boochies

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no dialing tone

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How can BT try and charge you money for a callout when it's their equipment that's fucked eg. line etc that you rent? can't be right

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Yeah Your right man.Its got to be their problem surely.
The thing that gets me is that I pay a BT line rental so that should mean because I'm renting the line from them they should be liable to fix it.
Gonna get on the blower tomorrow to them.
Cheers for the quick responses guys

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Firstly have you tried plugging your phone + a second handset into the test socket? (its the socket found behind the front plate) if this fails theres a good chance its a BT fault and not your own of which you wont be charged however they will still advise you of these charges if the line tests ok which also means an engineer will come to the house you say youve changed the main socket I would strongly advise you change it back openreach can charge you for this even if it was not the problem from the symptoms you have listed it sounds like your fault is on the local network which is covered by your line rental

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Jsmailes

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Scarfacejosh... Can you explain how/why the robbing cunts can justify charging me £125 for a line to be installed when it only took the shithouse about 15mins to do it and it didn't require ANY drilling or wiring to be done (the apartments are already wired-up, they just require connecting at the local exchange). You can't explain? No, I thought not... This isn't your fault, it's because they're all bastards

*deep breath Mr Soft, deep breath*

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my line cost fuck all to be reconnected when i moved in!

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quote:

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Originally posted by olskoolfife
no dialing tone

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Just static ?

Thats what was wrong with mine , the idiot workers fucked up the fucking line when installing the neighbours phone.

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snoochie boochies

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yeah just static and not even loud static.

Was meant to phone them yesterday but got tied up in other things.

I got my broadband but its fucking slow.
Probably give them a phone Monday now.

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just to update here.It was a fault with them not myself.The BT guy came out this morning and it was a problem further up the road.I wasn't in at the time but I'm going to write them a letter and see what I can get out of the cunts for this inconvenience.

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quote:

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Originally posted by Spank
my line cost fuck all to be reconnected when i moved in!

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Mine was "technically" a new line, not a reconnect... But these apartments are new and have been pre-wired to make phone line installs a 10 minute job for BT. But BT are theiving skanks so you pay a flat fee for a line install irrespective of the conditions - basically I've subsidised some cunt who lives up a mountain to have their line installed

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Statistically... 9 out of 10 people actually enjoy gang rape.

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if they wanted your business
it should have been free !!

did you pose the question to them ???
did you play them off against cable ???

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Alas, this time around I'm in a non-cabled area (although it's available just around the corner)... Otherwise we wouldn't have even had the discussion, I'd be a Virgin customer.

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Statistically... 9 out of 10 people actually enjoy gang rape.

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quote:

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Originally posted by Neversoft
Scarfacejosh... Can you explain how/why the robbing cunts can justify charging me £125 for a line to be installed when it only took the shithouse about 15mins to do it and it didn't require ANY drilling or wiring to be done (the apartments are already wired-up, they just require connecting at the local exchange). You can't explain? No, I thought not... This isn't your fault, it's because they're all bastards

*deep breath Mr Soft, deep breath*

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